Not mini bike related, but more of a rant on some terrible Customer Service I'm getting. Talk about ineptness!
Be forewarned if you rent from U-haul!
Bought another race car on Saturday to replace the one we wrecked at Road Atlanta. My son and his buddy picked up a
U-haul trailer in Maryland, to trailer it back to Florida. Figured it was easier than towing our car hauler all the way up there and then back. My bad.
In South Carolina on I-95,the middle of nowhere apparently to U-haul, a tire blows on the trailer. Luckily no damage to the car or truck. They call U-haul tell em what happend and they need help. U-haul tells them they have no service in the area and will dispatch nearest unit.
4 hours later some guy shows up with a tire. Note: the wheel is obviously bent, and they were told this in the phone call.
He tries to mount the tire and then comes over and tells them they sent the wrong size tire, and the wheel is bent. :doah:
He has to make some calls to locate the correct wheel/tire, and he leaves.
2 more hours pass. He's back, located a wheel, to fit the wrong size tire. Gets tire mounted on wheel. Why he didn't mount it at the shop is in question, as he has to manually mount it there. Goes to install the wheel and finds out it's got the wrong bolt pattern for the trailer. :doah::doah: Another hour shot.
More phone calls, and he leaves again.
2 more hours and son gets a call from U-haul. They tell him they found a wheel but it will take another another 4 hours to get it to the shop. Son asks about it being for the wrong size tire, and is it going to be safe? They don't know anything about it, and would have to check with service, and will call back.
Half hour goes by and U-haul calls again. They tell my son it's the only tire they have as the tire shops are closed on Sunday. And that they shouldn't exceed 35 mph with it. That means staying off of I-95 and taking back roads, around a hundred miles and they can pick up another trailer.
So there they sit, still waiting on a maybe wheel/tire, over 10 hours later. And if it fits, they'll have to drive 100 miles on a questionable setup, on back roads, to pick up another trailer. Oh and to do so, they have to partially disassemble the front and back of the car to get it off the trailer, then reassemble it once back on the new trailer.
Cripes this is not my idea of Customer Service.:censure:
Be forewarned if you rent from U-haul!
Bought another race car on Saturday to replace the one we wrecked at Road Atlanta. My son and his buddy picked up a
U-haul trailer in Maryland, to trailer it back to Florida. Figured it was easier than towing our car hauler all the way up there and then back. My bad.
In South Carolina on I-95,the middle of nowhere apparently to U-haul, a tire blows on the trailer. Luckily no damage to the car or truck. They call U-haul tell em what happend and they need help. U-haul tells them they have no service in the area and will dispatch nearest unit.
4 hours later some guy shows up with a tire. Note: the wheel is obviously bent, and they were told this in the phone call.
He tries to mount the tire and then comes over and tells them they sent the wrong size tire, and the wheel is bent. :doah:
He has to make some calls to locate the correct wheel/tire, and he leaves.
2 more hours pass. He's back, located a wheel, to fit the wrong size tire. Gets tire mounted on wheel. Why he didn't mount it at the shop is in question, as he has to manually mount it there. Goes to install the wheel and finds out it's got the wrong bolt pattern for the trailer. :doah::doah: Another hour shot.
More phone calls, and he leaves again.
2 more hours and son gets a call from U-haul. They tell him they found a wheel but it will take another another 4 hours to get it to the shop. Son asks about it being for the wrong size tire, and is it going to be safe? They don't know anything about it, and would have to check with service, and will call back.
Half hour goes by and U-haul calls again. They tell my son it's the only tire they have as the tire shops are closed on Sunday. And that they shouldn't exceed 35 mph with it. That means staying off of I-95 and taking back roads, around a hundred miles and they can pick up another trailer.
So there they sit, still waiting on a maybe wheel/tire, over 10 hours later. And if it fits, they'll have to drive 100 miles on a questionable setup, on back roads, to pick up another trailer. Oh and to do so, they have to partially disassemble the front and back of the car to get it off the trailer, then reassemble it once back on the new trailer.
Cripes this is not my idea of Customer Service.:censure:
