ok, it may work different in other states:shrug: i just went through this same thing, i had to file the claim, i did it on the phone, and received a call the next day... i had to file the claim, because it showed "delivered", which took the burden off of the seller, as they shipped it and it supposedly reach its destination... when something is damaged, they may say it was the shippers fault, etc (not packaged right) and then the burden would be on the shipper....
anyhow, good luck, i sincerely hope it works out for you...
anyhow, good luck, i sincerely hope it works out for you...