Missing Parts from OldMiniBikes

jeep4me

Active Member
#1


I placed a decent order for some parts I needed on a couple bikes. Most of them were smaller parts, but I ordered extras for inventory.

I received the package today and there's missing parts.... but not necessarily the fault of OldMiniBikes.

The package was heavily damaged and torn open in two spots.

Only missing a handful of parts, surprisingly. Seeing how the bearings and jackshaft collars were put in the box loose. Of course, they might have been in a baggy or other container to begin with.

I already called and left a message. I'm sure they'll make it right.

 
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#2
Oh boy. I have a bunch of stuff coming tomorrow. I hope my box doesn't look like that. The small stuff should be in a baggy. You have no idea the abuse a package takes from USPS. Nothing should move or rattle in the box. Box should be packed tight:thumbsup:
 

jeep4me

Active Member
#3
I was contacted by OldMiniBikes today and they are shipping out all the missing/damaged pieces to me.

Can't ask for much better service then that!!:clap:
 
#5
I too have had a OldMiniBikes box show up with a hole in it and parts missing ... OldMiniBikes was right on the case and reshipp promptly!

For me there is never a worry when doing business with them.
 

bandit 40

Active Member
#8
I've never had and issue like this but on the small boxes with several small items I tape or secure them to the inside of the box if they cant be bagged together so nothing falls out in-case its torn open like the pictures above. Its good to know they make it right even though its not there fault.
 
#9
Never had an issue yet , but priority mail comes with insurance I believe so shouldn't be a problem , especially for the great folks at OldMiniBikes !!
 
#15
Same here Tom. I can get "some" parts maybe a little cheaper. But the customer service, on hand inventory, and the fast shipping make me a loyal customer who deserves a 10% discount for this shameless butt snorkeling. :biggrin:
 
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