bikesisbikes, i think you misunderstood.
I'm pretty sure "Bob" is the owner, and "the mom" is his wife, and the one doing the talking is the son.
They've had so many problems that at this point, its not really excusable. Packing up shop and selling it off to someone who can handle it, would be the wise thing to do. It's unfortunate that the guy has had so many health issues, but it's not fair to hold peoples money/parts and rarely update them on the status.
Everyone feels differently about this subject, but I think it's just bad business to keep it going like this... even if they are the only ones with the parts. Someone will get them some day :thumbsup: