First of all, as someone who has been lurking for awhile, I want to introduce myself and say that I’ve gained a lot of information reading the prior posts that you guys have taken the time to write. Keep up the good work, you’re helping a lot of individuals like myself who are trying to get answers on where to start with a new project!
I’m not looking to start a flame war or make any waves with other board members. My goal is to document my experiences so that someone else in my shoes doesn’t make the same expensive mistake that I made.
Some friends and I were looking for a low budget pit bike to take to the races with us. We just want something to run to the snack stand or the timing and scoring booth. We all liked the idea of getting something old-school like each of us had when we were growing up. That led me directly to oldminibikes.com, and that is where the fun began!
I also started looking for mini bike kits. That let me to gokartsusa.com and that’s where my trouble began!
Being the novice that I am, I ordered the Road Rocket Mini Bike kit that is on their website based largely on the picture. Link here… Road Rocket Old School Minibike :: Mini Bike Minibikes Bikes Azusa Vintage I like the wheels in the picture!!! The problem is that the description for the Road Rocket is says it has 8” aluminum wheels. In my defense, there is nothing mentioning that the mini bike in the picture has 10” wheels, not 8” wheels. As you would expect, I got 8” wheels with my kit. I still like that 10” wheels much better than the 8” aluminum Tri-Star wheels that were included. The trouble began when I contacted gokartsusa.com to get a resolution for this. The first problem is getting an actual person on the phone. The second is finding someone actually interested in customer service. So far, their position is that I got what was described in word on the website, not what was represented in the picture and absolutely no returns on mini bike kits. No offer to help me get what I actually wanted to purchase. I even offered to pay to ship the 8” wheels back to them and pay any difference for the 10” wheels. No luck…
My only recourse at this time is to start a dispute with my credit card company to resolve which I will do today.
Morale of the story? Make sure you know EXACTLY what you are ordering if you decide to buy from gokartsusa.com and better yet, purchase from a vendor that is supporting this outstanding website:thumbsup:!!
I’m not looking to start a flame war or make any waves with other board members. My goal is to document my experiences so that someone else in my shoes doesn’t make the same expensive mistake that I made.
Some friends and I were looking for a low budget pit bike to take to the races with us. We just want something to run to the snack stand or the timing and scoring booth. We all liked the idea of getting something old-school like each of us had when we were growing up. That led me directly to oldminibikes.com, and that is where the fun began!
I also started looking for mini bike kits. That let me to gokartsusa.com and that’s where my trouble began!
Being the novice that I am, I ordered the Road Rocket Mini Bike kit that is on their website based largely on the picture. Link here… Road Rocket Old School Minibike :: Mini Bike Minibikes Bikes Azusa Vintage I like the wheels in the picture!!! The problem is that the description for the Road Rocket is says it has 8” aluminum wheels. In my defense, there is nothing mentioning that the mini bike in the picture has 10” wheels, not 8” wheels. As you would expect, I got 8” wheels with my kit. I still like that 10” wheels much better than the 8” aluminum Tri-Star wheels that were included. The trouble began when I contacted gokartsusa.com to get a resolution for this. The first problem is getting an actual person on the phone. The second is finding someone actually interested in customer service. So far, their position is that I got what was described in word on the website, not what was represented in the picture and absolutely no returns on mini bike kits. No offer to help me get what I actually wanted to purchase. I even offered to pay to ship the 8” wheels back to them and pay any difference for the 10” wheels. No luck…
My only recourse at this time is to start a dispute with my credit card company to resolve which I will do today.
Morale of the story? Make sure you know EXACTLY what you are ordering if you decide to buy from gokartsusa.com and better yet, purchase from a vendor that is supporting this outstanding website:thumbsup:!!
