Oldminibikes.com I have an issue that I feel is going to keep me from shipping mini bikes and mini bike related things in the future. I am going to try to keep this as vague as possible.
I had a bike listed on here for sale for quite awhile. End of last year finally had an interested party. We worked out the details via email and I got the bike ready to ship. I've shipped quite a few bikes so I already knew the routine on what I had to do. I sent pictures of the bike before boxing, during boxing, and after boxing. Recieved payment via PayPal and buyer decided not to pay paypal fees. I take bike to fed ex and ship it with insurance and provide tracking to buyer.
Buyer receives bike and says the handlebars and neck tube are bent. That is a major bummer so we start the fed ex claim process. Buyer sends me pictures of only the bent bars. No pictures of a damaged box or the damaged neck tube. I submit the handlebar pictures to Fed ex claim as that is only thing he sent me. 2 weeks later Fed ex rejects claim for not enough evidence.
Buyer is now upset and says I sent a bike that was bent before I shipped it and wants some type of reimbursement. I ask for more pictures of the damage and he has not provided them. At this point I feel I am not responsible to give some type of reimbursement without some more proof.
I am not a liar or a scammer and have shipped many mini bikes and mini bike related items before this with zero issues. There is many people in the hobby that would vouch for me. I am in a tough spot and seeking the members thoughts.
I had a bike listed on here for sale for quite awhile. End of last year finally had an interested party. We worked out the details via email and I got the bike ready to ship. I've shipped quite a few bikes so I already knew the routine on what I had to do. I sent pictures of the bike before boxing, during boxing, and after boxing. Recieved payment via PayPal and buyer decided not to pay paypal fees. I take bike to fed ex and ship it with insurance and provide tracking to buyer.
Buyer receives bike and says the handlebars and neck tube are bent. That is a major bummer so we start the fed ex claim process. Buyer sends me pictures of only the bent bars. No pictures of a damaged box or the damaged neck tube. I submit the handlebar pictures to Fed ex claim as that is only thing he sent me. 2 weeks later Fed ex rejects claim for not enough evidence.
Buyer is now upset and says I sent a bike that was bent before I shipped it and wants some type of reimbursement. I ask for more pictures of the damage and he has not provided them. At this point I feel I am not responsible to give some type of reimbursement without some more proof.
I am not a liar or a scammer and have shipped many mini bikes and mini bike related items before this with zero issues. There is many people in the hobby that would vouch for me. I am in a tough spot and seeking the members thoughts.